Customer Care

PLEASE VISIT OUR NEW SITE www.AnneMaaDesigns.com

LOYAL CUSTOMER PROGRAM
To show our appreciation for our loyal customers, we offer a 15% discount on all non-sale and non-custom items starting on the 3rd order.
A 20% discount on non-sale and non-custom items starts on the 5th order.

ORDERING
Each piece of jewelry is handmade to order.
Please allow 2 weeks for delivery. In most events, orders will be shipped in one week.
Please specify in case of rush order; every effort will be made to accommodate.
Jewelry is gift boxed free of charge.

CARE
Handcrafted gemstone jewelry may be delicate and should be handled with care.
Gemstone jewelry should not be worn when in contact with chemicals of cleaners.
Jewelry should be put on after make-up and hair products. Keep jewelry away from prolonged heat and sun exposure and store in airtight bags to slow oxidation of sterling. Do not use ultrasonic cleaners or harsh jewelry cleaners, but silver polishing cloth and soft damp cloth when necessary.

SHIPPING
All orders are shipped USPS Priority Mail with insurance and delivery confirmation. USPS Express Mail available upon request.

Priority Mail
with Signature Confirmation
$8.50

Express Mail
$25

Shipping charge for international orders is $15

RETURN POLICY
Each piece of jewelry will be shipped in perfect condition.
Please contact us within 2 days of receipt if received otherwise.
Please consider our measurements given and your choices carefully, as all jewelry is custom made to order.
Buyer responsible for all shipping costs. Shipping cost is nonrefundable.
Returns are to be received back in original, unworn condition within 10 days of receipt.
There is a 15% restocking fee.
Please insure all shipments.
Most repairs are free of charge. Please contact us for an estimate.
Custom orders and sales are final.

PRIVACY POLICY
AnneMaaDesigns.com will not rent, share or sell customer information to others.
Customer information is used for the sole purpose of processing orders.